Smart meter rollout quiz

Question 1 of 5

Answer: Head-end system. The head-end system sits at the end of the communication network. It collects reads and events from meters, sends commands such as disconnect, and knows which meters are communicating. HES and MDM explained

Question 2 of 5

Answer: Photograph it with the reading and serial visible. The photo is the proof of the old meter's serial and final reading, the reading billing closes the old meter on. Smart meter installation SOP

Question 3 of 5

Answer: A non-communicating meter (NCM). A meter that stops talking to the head-end becomes a non-communicating meter, and an NCM usually needs a field visit to fix. NCM resolution

Question 4 of 5

Answer: Scan it from the barcode. Scanning removes typing errors, and a single wrong digit is enough to stop a meter from commissioning. Smart meter installation SOP

Question 5 of 5

Answer: Record the refusal with the time, a photo of the premises and a note, then move on. A no-access visit is still a result. Recorded with evidence, it can be rebooked or escalated instead of disappearing from the plan. Smart meter installation SOP

Question 1 of 5

Answer: Photograph the evidence, make the site safe and report it before changing anything. Tampering evidence is only useful if it is captured as found. Make the site safe, photograph it, and report it so the right team can act. Disconnection and reconnection

Question 2 of 5

Answer: Whether that street has communication coverage for the meters. When the problem follows the place, not the crew, look at the site. Communication problems at the site are one of the common reasons meters never report. HES and MDM explained

Question 3 of 5

Answer: Record it, photograph it, flag it and leave the decision to the office. Unlisted connections need a rule agreed before the survey. The surveyor captures the evidence; the office decides what it is. Consumer indexing checklist

Question 4 of 5

Answer: "Seal photo blurred, retake on next visit". A specific note tells the crew exactly what to fix on their next visit to the area, and teaches the standard faster than any training. Verify installations remotely

Question 5 of 5

Answer: The same day or the next morning. A rejection the next morning means the crew is still in the area. A rejection three weeks later means a special trip. Verify installations remotely

Question 1 of 5

Answer: The new meter's initial reading. Billing closes the old meter on its final reading, and the MDM starts the new meter from its initial reading. Both need a photo, because both decide a bill. HES and MDM explained

Question 2 of 5

Answer: The field records don't match what the head-end expects. A mistyped serial, a meter linked to the wrong premises, or a record that was never sent are the usual culprits. Site communication problems are the other common cause. HES and MDM explained

Question 3 of 5

Answer: The meter was recorded against the wrong premises. Readings follow the record. If the serial was linked to the wrong premises in the field, the right meter bills the wrong customer until someone corrects the record. HES and MDM explained

Question 4 of 5

Answer: Send someone to spot-check their work. Patterns tell you about a crew. A high rejection rate needs training; a perfect record with suspicious timings may need a visit. Verify installations remotely

Question 5 of 5

Answer: They can place customers on the wrong transformer on the map. A fix 200 m off can place a customer on the wrong transformer. Record the accuracy with every fix and ask for a retake when it is poor. Consumer indexing checklist

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Question 5 of 5