Smart meter field operations guides

Before installation

RDSS consumer indexing checklist. What to prepare before the survey starts, what to capture at each premises, and the quality checks that stop wrong DT mapping from reaching the energy accounts.

RDSS and AMISP contracts

What is an AMISP? Smart metering contracts explained. TOTEX, DBFOOT, who pays whom, and why the contract cares about working meters rather than fitted ones.

AMISP SLA metrics. How availability targets and penalties work, and which parts of them the field controls.

Smart meter rollout challenges in India, seen from the field. The official reasons for the delays, and the problems crews meet every day.

In the field

Old meter removal and final reading. What to record when the old meter comes off, so the last bill and the returned meter are never in doubt.

Smart meter installation SOP for field teams. A step-by-step procedure for a meter replacement, from loading the van to submitting the job, written as a starting point for your own SOP.

How to verify smart meter installations remotely. The evidence each installation should carry, how supervisors should review it, and when a physical spot check is still worth the trip.

After installation

Why smart meters stop communicating, and how field teams fix them. The usual causes of non-communicating meters, how to triage them from the office, and what crews should check on site.

Prepaid smart meter disconnection and reconnection. How prepaid disconnection works, using Haryana's rules as an example, and where field visits are still needed.

Systems and process

HES and MDM explained for field teams. What the head-end system and meter data management system do, and why the field record decides whether a new meter ever commissions.

Moving meter rollout tracking from Excel to an app. How to switch one agency at a time without losing a week of data, and what to keep in Excel.

Choosing an app

Workforce management app complaints on Reddit, and how to test for them. The complaints field teams keep raising on Reddit about the apps they use, and what to look for instead.

Test yourself

Smart meter rollout quiz. A quiz game in four levels, easiest first. Rise through the levels, earn a badge for each one and challenge your team to beat you.

How we write these

Each guide comes from how smart meter rollouts actually run in Indian distribution, not from a product brochure. Where a guide mentions PIEBENCH, it says so, and the steps work with any tool. If something here is wrong or out of date for your state, tell us and we'll fix it.

For the product side, start with the smart meter field operations platform overview.