Smart meter installation app for AMISPs and installation agencies

Who it's for: AMISPs, installation agencies working under an AMISP, and DISCOM field teams doing meter replacement, NCM visits and new connections. Plans start at $199/month, and the free trial needs no card.

A meter swap, step by step

This is the Meter Installation template as it ships. You can add or remove fields without a developer, but most teams start with it as it is.

1. The job arrives. The technician sees the work order on their phone, tied to the service point and its location.
2. The old meter. They photograph it, record its serial and the final reading. That final reading is what the billing team will ask about first if a consumer disputes their next bill.
3. The new meter. The serial is scanned from the barcode, with a typed fallback for a damaged label. Seal numbers go into their own fields. Before-and-after photos are taken, and the app records a GPS fix with its accuracy.
4. Anything else you need. The default flow stops at the meter. If your DISCOM wants a consumer confirmation, a meter box photo or a DT code on every job, add it as a step and make it required. The AMISP changes the flow; there's no developer and no app release involved.
5. Save, offline if need be. The job is stored on the phone. If there's no signal, it waits and syncs when the phone reconnects.
6. Review. A supervisor approves the job or rejects it with a note saying what to fix.

The installation form in Scout. The crew scans the new meter barcode or says the serial number out loud.

What each workflow captures

Why installations come back for rework

Ask any installation supervisor what sends a crew back to a premises and you will hear the same short list. A serial with two digits swapped. A seal photo too blurred to read. The old meter's final reading missing because the technician was in a hurry. A job marked done with no photo at all.

The form is where you stop these, not the review. In PIEBENCH, serials come from the barcode scanner, so transposed digits mostly disappear. Photo fields can be made mandatory, so a job can't be saved without them. A meter serial that already exists in the project is refused, which catches the copy-paste mistakes that otherwise only surface during commissioning. GPS accuracy is recorded with each fix, so a supervisor can tell a precise location from a rough guess.

Daily progress per installer, team and agency

The question an AMISP gets every morning is "how many yesterday?" The honest answer usually takes a day to assemble.

In PIEBENCH the count is live. Each approved job is tied to the technician, their team and, if you use contractors, the installation agency the team belongs to. Smart Views let you save the cuts you look at every day: installs by team, rejections by crew, jobs still waiting for approval. On the Pro plan, performance tracking and a leaderboard show which crews are steady and which need a visit. Attendance sits alongside, with selfie and GPS check-in and an alert when a technician has been stationary for too long.

Built for the phone your technicians already carry

Scout runs on Android 7.0 and later, so it works on the low-end phones most field crews carry. The screens are designed for gloved hands and bright sun, with barcode and voice input where typing would be slow. Photos are compressed on the phone before upload, which matters on a 2G connection at the end of a rural feeder.

Offline is the default, not a mode you switch on. Every installation, reading and photo is saved locally first. There's no fixed limit on how many jobs or photos can wait to sync, beyond the phone's free storage.

Changing the form mid-rollout

Rollouts change. Halfway through, the DISCOM asks for the DT code on every job, or a second seal photo, or the old meter's make. In PIEBENCH, an admin adds the field in the form builder the same day. There's no ticket to a vendor and no app release to wait for.

Connecting to your HES, MDM and billing

Installation data is only half done until the HES knows about the new meter. Connectorly, PIEBENCH's integration module, connects to REST APIs, OAuth-protected services or a SQL database, and suggests field mappings with AI so you are not matching column names by hand. It is built to integrate with SAP IS-U and Oracle CC&B-style billing systems, and setup typically takes about 10 minutes. Integrations are included in the Pro and Enterprise plans.

Built by someone who has done the work

PIEBENCH is built on 20 years of power distribution experience. The forms, the checks and the vocabulary come from that work, not from a generic field service template.